Oh boy, has this been a rocky two years and I’m finally ready to discuss a situation I’ve been in for the last year and 2 months.
Back in 2013, I bought the Nexus 5 from Google as my new phone. I was very excited as it was my first Google phone and I’d heard nothing but good things about it. It lasted for a year and 9 months before the battery and performance of the device finally gave in and I had to start looking for a new phone. Trusting Google with my Android and life I bought the newly announced Nexus 6p. “What could go wrong”…
My 6P was fine for the first 10 months, the battery was solid, the system ran fine and for the most part, I was happy with my phone. Battery lasted about a day and performance was stellar across the device.
It started first when I downloaded the Android 7.0 public beta from the Android Beta website, before I’m called out for this being the beta, many people have had this same issue and a friend who never touched it got it as well, I only speeded up by the process by like.. 2 months. Downloading the beta my battery tanked very quickly so I returned to the normal release track for my phone, no harm was done… so I thought.
I was playing Pokemon Go one day and heading back home with a mate when my battery tanked from 15% to 0% in about 2 seconds. It was bizarre but perhaps a fluke.
A few days later the same issue happened, then a few days after that. This had become a problem. I checked most reliable sources and could see that this issue was cropping up with a lot of people, the amount skyrocketed after the release of Android 7 to the public, this Android flagship phone that was meant to show me the brightest and best of Googles iOS competitor was taking an hour and a half out of my battery each day as battery performance continued to sink.
Among this issue I had another, my charging port was damaged seemingly from day to day use and my phone to this day remains a hell to charge. Following the Android 8 update my phone’s battery is lucky if I get 3 hours charge out of it before it plummets.
Now, how have Google and Huawei resolved this issue? Well, one and a bit year later as you can tell the issue is still a prevalent problem in my day to day, all I can find on the rather hush issue from the two companies is that they continue to blame each other for this issue which solves nothing. I recently tried to call Google customer support during the recent event where they were giving Pixels to Nexus 6p owners with this issue but I was not offered such a thing, instead, I was offered a refurbished Nexus 6p, a piece of hardware I have next to no trust in and as I don’t want to risk Google finding something else wrong with my phone and charging me £499 for the privilege I think after all this I’m just going to change to a new phone soon.
Shout out to Google support for their kindness with my issue over the weekend, they were helpful with my issue, it’s just a shame the rest of the company continues to leave this massive issue as unresolved.
More of a story this Friday but I thought I’d share my horrifying experience with this piece of hardware. Have you had a horrifying hardware experience, tweet us to tell me!